Expert Translation Services in Thailand

ISO 17100:2015 is an international standard that sets out requirements for translation services. The standard was developed by the International Organization for Standardization (ISO) and provides guidelines for the processes, resources, and competencies required to deliver quality translation services.

The standard applies to all types of translation services, including document translation, website localization, and interpretation. It specifies the requirements for translation service providers, including the qualifications and competencies required of translators, editors, and proofreaders, as well as the quality control measures that should be in place.

ISO 17100:2015 establishes the following requirements for translation service providers:

Resource management: Translation service providers must have a documented process for selecting, testing, and managing the resources (i.e., translators, editors, and proofreaders) used in the translation process.

Competence and qualifications: Translators, editors, and proofreaders must be qualified and competent in their respective languages and subject areas. They must also have appropriate training and experience to carry out their tasks.

Project management: Translation service providers must have a documented process for managing translation projects, including timelines, communication, and quality control.

Quality assurance: Translation service providers must have a documented process for ensuring the quality of translations, including the use of appropriate terminology, style guides, and quality control checks.

Confidentiality and data protection: Translation service providers must have a process in place to protect the confidentiality of client information and ensure compliance with data protection regulations.

By adhering to ISO 17100:2015, translation service providers can demonstrate their commitment to quality and provide clients with a clear understanding of the translation process and the quality control measures in place. Clients can also use the standard as a benchmark for selecting translation service providers and ensuring that they receive high-quality translations that meet their needs.

he International Professional Practices Framework (IPPF) is a set of professional standards and guidelines developed by the Institute of Internal Auditors (IIA) to ensure that internal auditors follow best practices and provide high-quality services. To be IPAA compliant, which stands for "Internal Auditing and Assurance Standards", a translation company must meet certain requirements and adhere to the principles outlined in the IPPF.

While the IPPF is primarily intended for internal auditors, it can also be applied to translation companies as they often require internal audits to ensure quality control and process improvement. The following are some of the requirements for IPAA compliance for a translation company:

Quality Assurance and Improvement Program (QAIP): The company must have a QAIP that is designed to provide assurance that the translation services meet the client's requirements and adhere to industry standards.

Ethics: The company must have a code of ethics that establishes the ethical principles and standards of conduct for all employees involved in translation services.

Independence: The company must maintain independence in the provision of translation services and avoid any conflicts of interest that may compromise the objectivity of the services.

Risk Management: The company must have a process in place to identify and manage risks that may impact the quality of the translation services.

Performance and Monitoring: The company must have a process in place to monitor the performance of its translation services and ensure that they meet the required standards.

Communication and Reporting: The company must have effective communication and reporting mechanisms to inform clients and stakeholders of the translation services' results and performance.

By being IPAA compliant, a translation company can demonstrate its commitment to quality, ethics, and professionalism in the provision of translation services. This can help build trust with clients and improve the company's reputation in the industry.

IPAA compliance is particularly relevant for companies and organizations that handle classified information, including defense contractors, government agencies, and other entities that work with the federal government. Compliance with IPAA requirements is necessary to obtain a facility security clearance, which allows organizations to handle classified information and work on sensitive government contracts.

To be IPAA compliant, organizations must implement security measures and procedures that meet the requirements of the IPC. These measures include physical security controls, such as access controls, security monitoring, and visitor management, as well as information security controls, such as encryption, secure storage, and access controls for electronic information.

In addition to these security measures, IPAA compliance also requires regular training for employees on security procedures and the handling of classified information. Organizations must also conduct regular audits and reviews of their security measures to ensure ongoing compliance with IPC requirements.

By being IPAA compliant, organizations can demonstrate their commitment to security and their ability to handle classified information in a secure and responsible manner. This can help to build trust with government agencies and other clients who require high levels of security for their sensitive information.

The EU-US Privacy Shield Framework is a legal mechanism that enables the transfer of personal data from the European Union to the United States in compliance with EU data protection laws. As a translation company that processes personal data, it is essential to be compliant with the Privacy Shield Framework to ensure the protection and privacy of customers' personal data.

To become Privacy Shield Framework compliant, translation companies must self-certify with the US Department of Commerce and agree to comply with the principles outlined in the Framework. These principles include:

Notice: Translation companies must inform individuals about the purposes for which their personal data is collected and used and provide them with the choice to opt-out of certain uses.

Choice: Individuals must have the opportunity to opt-out of the disclosure of their personal data to third parties and limit the use of their personal data for certain purposes.

Accountability for onward transfer: Translation companies must ensure that any third parties to whom personal data is transferred are also Privacy Shield compliant and take appropriate measures to protect the data.

Security: Translation companies must implement appropriate security measures to protect personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Access: Individuals must have the right to access their personal data and request that it be corrected, amended, or deleted.

Recourse, enforcement, and liability: Translation companies must provide effective remedies to individuals in case of non-compliance with the Privacy Shield principles and must be subject to the jurisdiction of the US Federal Trade Commission (FTC) or other authorized regulatory agencies.

By being Privacy Shield Framework compliant, translation companies can demonstrate their commitment to protecting the privacy and security of personal data, which can help build trust with customers and clients in the EU. However, it is important to note that the Privacy Shield Framework was invalidated by the Court of Justice of the European Union in 2020, and companies that previously relied on it must find other mechanisms to ensure compliance with EU data protection laws, such as Standard Contractual Clauses or Binding Corporate Rules.

The General Data Protection Regulation (GDPR) is a set of privacy regulations that govern the handling and protection of personal data within the European Union (EU). GDPR compliance is mandatory for all companies that process personal data of EU citizens, regardless of their location.

As a translation company, handling personal data is an essential part of the business, as translations often involve the processing of sensitive information such as names, addresses, financial information, and other personal data. Therefore, GDPR compliance is crucial for translation companies to ensure the protection and privacy of their customers' personal data.

To become GDPR compliant, translation companies must implement a range of data protection measures, including:

Appointing a data protection officer (DPO) or a person responsible for data protection within the company.

Conducting a data protection impact assessment (DPIA) to identify potential risks to personal data.

Implementing technical and organizational measures to ensure the security of personal data, such as encryption, access controls, and data backups.

Obtaining explicit consent from individuals for the processing of their personal data.

Providing individuals with the right to access, correct, or delete their personal data.

Implementing procedures for data breach notification and reporting.

Conducting regular audits and reviews of data protection policies and procedures.

By being GDPR compliant, translation companies can demonstrate their commitment to protecting the privacy and security of personal data. Compliance with GDPR can also help build trust with customers and clients, especially those based in the EU, who have increasingly become concerned about the handling and protection of their personal data.

The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards developed by major payment card companies to ensure the protection of sensitive cardholder data. As a translation company that may process payment card information, it is essential to be PCI DSS compliant to ensure the security of customers' payment information.

To become PCI DSS compliant, translation companies must meet specific requirements and adhere to the security principles outlined in the standard. These requirements include:

Build and maintain a secure network: The company must install and maintain a secure network infrastructure that protects cardholder data.

Protect cardholder data: The company must take measures to protect cardholder data from unauthorized access, such as encryption, secure storage, and access control.

Maintain a vulnerability management program: The company must regularly update and patch its systems and software to address vulnerabilities that may be exploited by hackers.

Implement strong access control measures: The company must restrict access to cardholder data by implementing strong access control measures, such as unique user IDs and strong passwords.

Regularly monitor and test networks: The company must regularly monitor and test its network infrastructure to detect and prevent security breaches.

Maintain an information security policy: The company must maintain a written information security policy that outlines the measures it takes to protect cardholder data.

By being PCI DSS compliant, a translation company can demonstrate its commitment to protecting the security and privacy of customers' payment card information. This can help build trust with clients and provide assurance that the company takes data security seriously. It is important to note that PCI DSS compliance is not a one-time event but an ongoing process that requires regular monitoring and testing to ensure continued compliance.

As a translation company, ensuring complete data confidentiality is critical to maintaining the trust and confidence of your clients. Data confidentiality means ensuring that all information provided by clients or obtained during the translation process is kept secure, private, and protected from unauthorized access or disclosure. The following are some of the ways to ensure complete data confidentiality for your translation company:

Secure Data Storage: Data storage is an essential part of any translation project. To ensure complete data confidentiality, your company should have secure data storage systems that are designed to protect against unauthorized access, theft, or loss. These systems should include physical security measures, such as locking cabinets and access control systems, as well as digital security measures, such as encryption and password protection.

Confidentiality Agreements: All employees and contractors working for your translation company should sign confidentiality agreements that outline their responsibilities and obligations regarding data confidentiality. These agreements should include provisions on the handling of confidential information, such as non-disclosure clauses and restrictions on data sharing.

Data Access Controls: Your company should have strict access controls in place to ensure that only authorized personnel can access sensitive data. This includes measures such as requiring employees to use unique login credentials, implementing two-factor authentication, and limiting access to data on a need-to-know basis.

Secure Data Transmission: In addition to secure data storage, your company should ensure that data transmission is also secure. This includes using encryption when transmitting data over the internet and implementing secure file transfer protocols (SFTP) to protect data during file transfers.

Regular Security Audits: Your company should conduct regular security audits to identify potential security threats and vulnerabilities. This can help you identify and address security issues before they become a problem.

By implementing these measures, your translation company can ensure complete data confidentiality and protect the sensitive information of your clients. This can help build trust and reputation for your company and differentiate it from competitors who may not prioritize data confidentiality.